On the ward
- Private single rooms
We strive to accommodate our international patients in private single rooms. However, due to availability and unforeseen emergencies, we cannot always guarantee this in advance. Please note that our rooms differ in size, standard and equipment in different wards and medical departments.
- Medical care
The primary contacts regarding your medical healthcare will be the physicians in charge of your ward. They carry out their work according to the directions given by the head of the corresponding department or clinic.
Physicians from other departments may be called in for consultation if required for medical reasons. Surgery and diagnostic procedures may only be performed after you have given your informed consent.
Our physicians will provide you with a detailed explanation in a clear and understandable manner on the significance and consequences of any planned procedure. They will also be happy to answer any question you may have regarding your illness, its causes and its treatment.
All staff members at the University Medical Center Mainz are obligated to maintain doctor-patient confidentiality. Therefore, please inform our medical staff who may be informed about your condition. This also applies to family members, translators, cost bearers and external physicians you specified during admission (please read “University Medical Center Mainz Data Privacy”).
You will be cared for by our qualified nursing staff. They work in shifts (early/late/night shift) to ensure full 24-hour nursing coverage.. There is also a ward physician available at any time.
Continuous nursing documentation and handover meetings between shifts guarantee that all information on your state of health is shared between the medical staff.
Our staff mission is based on the following guidelines:
- We respect each human being as the individual he/she is and honor his/her personality, irrespective of sociocultural background, gender and beliefs.
- We convey security and confidence to our patients and their family members.
- We support patient independence, by discovering and enhancing their abilities and resources.
- We explain to our patients all the nursing measures, provide the necessary information and clarify them together with the patient.
These principles can be implemented at its best with the help of the patient’s cooperation.
- Hospital meals
Your medical care is not the only thing that is important to us – providing you with healthy nutrition during your hospital stay is also one of our priorities.
You will be asked for your meal preferences by our menu assistants on all wards. Please inform the nursing staff if you have any allergies, dietary requests or aversions to certain foods. This information will be entered into our meal ordering program If you require a special diet not listed in our ordering program, please ask the nursing staff to contact our dietary services.
You will be given your menu in person by a menu assistant. Each ward also keeps some reserve menus for patients admitted later during the day or not present during mealtime. On the day of your discharge, you will be given breakfast. Should you be discharged after lunch, you can avail yourself of the catering offered in the visitor’s coffee shops and the cafeteria of the University Medical Center (building 304). Of course, these are also open to family members, visitors and anyone accompanying you.
- Visiting our patients
Visitors are welcome. Visiting hours vary from department to department. For details, please contact the department in question directly. Please note that visiting hours are quite different for intensive care units.
We ask you and your visitors to show consideration to your fellow patients. Animals are not allowed on the premises or in the buildings.
- Smoking and alcohol
Nicotine and alcohol are detrimental to the healing process. For this reason as well as in consideration for your fellow patients and the risk of fire, smoking is prohibited inside all our buildings. Consumption of alcoholic beverages is also prohibited on all premises of the University Medical Center Mainz.
- Multimedia terminal
Our beds are equipped with a multimedia terminal that offer at least telephone, television and radio and provides patients with a large variety of programs. Television and radio are provided free of charge. For the use of the telephone and full-screen TV there applies a daily flat rate of 2,50 EUR (national calls).
More information about how to operate the terminal will be available in a manual at your bedside.
Please note: Soon our multimedia terminals will be replaced to provide our patients with numerous new services.