Welcome to the IT Service Management pages

Our area of responsibility encompasses the effective management and delivery of IT services. It includes the planning, implementation, monitoring, and improvement of IT services. Our department incorporates various processes and best practices designed to ensure the quality, efficiency, and reliability of IT services. These include, for example, Incident Management for the rapid resolution of disruptions, Change Management for the controlled introduction of changes, Problem Management for analyzing the root causes of recurring issues, and Service Level Management for monitoring, adhering to, and optimizing service level agreements.

The goal of our department is to align IT services so that they meet requirements and create added value for our institute. Since the effective implementation of our department, we have already been able to better manage our IT infrastructure, increase employee and partner satisfaction, and improve the efficiency of the IT department. It is important to note that ITS-M does not focus solely on technical aspects but also takes organizational and business aspects into account. The goal is to maintain a holistic view of IT services and to continuously improve them in order to meet changing requirements.